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Frequently Asked Questions


  • Are domestic calls included in the monthly service fee?
    Yes, all calls within the United States are included.
  • Is it always the same assistant?
    If your virtual assistant is on vacation or sick, another assistant will be available to you with access to a manual of how to assist you.
  • What form of communication do I use with my virtual assistant?
    Your dedicated virtual assistant can communicate with you on various platforms including; phone, email, Skype, WhatsApp, and many more.
  • Does the assistant have vacation days?
    Yes. Please ask for the TOP GLOBAL vacation day policies.
  • In what administrative programs are the virtual assistants knowledgeable?
    All of our virtual assistants are proficient in Microsoft Office, CRMs such as Zoho. Depending on your needs, select assistants are proficient in accounting software, design software, and programming environments. Virtual Assistants can also be trained to use programs that your company currently uses.
  • Is there a contractual commitment?
    Yes, There is a contract depending on the plan you choose. We like totake care of our team members as well as our clients. You are billed twice a month and there is a cancellation notification time.
  • Where are we located?
    Our offices are In Houston, TX and in South America. We also have many team members working remotley in diverse cities to recruit the best talent.
  • Are there any additional costs?
    No. There is a fixed cost for the term of the contract, but you can add additional services for additional cost.
  • How do I know how to get organize or what to delegate?
    There will be a couple of meetings before starting the whole transition with Your virtual assistant, that will help us not only to fiind the best match for your business but for setting up the training and onboarding process.
  • Can I participate in the selection of my virtual assistant ?
    Yes, You can. Once we have few candidates that fit your needs we can set up an interview online so you can interact with them and choose the best option for your business.
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